Continuous organizational improvement is a requirement to build and maintain a leadership position in the marketplace edge. The New York Group provides scalable support for salespeople. From sales and customer service training to technology adoption/integration and call center development, The New York Group guides clients through a cost effective, productive, and positive improvement process. Not to be overlooked, mobile and social are fast becoming the go-to tools for selling to Millennial and GenZ consumers.
develop customer personas to identity and connect with new customer groups
use automation to deliver relevant and timely touchpoints to motivate and persuade prospects
engage prospects and repeat customers with offers that deliver value
implement a program to make it simple for customers to refer your business to their network
the intimate and persuasive power of the written word delivers your brand’s message and immediacy
use strategic conversation to convert prospects into customers
use collaterals, training sessions, technology and team building events to increase productivity
adopt and refine processes for sales and support interactions that result in higher conversion and satisfaction rates
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